Gerneral Terms & Conditions

Obligation for placed reservations/bookings

Your reservation/booking is binding as soon as the deposit is credited to our account.

Travel cancellation insurance

We recommend that you take out our travel cancellation insurance (no excess). The insurance premium will need to be transferred to our account together with your deposit. The insurance covers all cancellation costs, e.g. in the event of unexpected illness with hospitalisation, accident or death of the insured person and/or their family members. Significant property damage and much more are also insured.

Arrival and departure (train or plane ticket, car train, etc.), ski passes and ski lessons are not insured. If you have your own travel cancellation insurance, you will need to handle the formalities yourself in the event of a claim.

Hotelstorno Plus
 Hotelstorno Premium

Cancellation conditions

We only accept holiday cancellations in writing.
  • If you cancel 2 months before the start of your holiday, you will receive the deposit minus a handling fee of € 50.
  • For cancellations between 2 months and 1 month before the start of the holiday, we charge 40% of the total price.
  • For cancellations between 1 month and 1 week before the start of the holiday, we charge 75% of the total price.
  • In case of cancellation in the last week before the start of the holiday, we charge 90% of the total price; this also applies in the case of late arrival.
  • In case of early departure we charge 100% of the total price.
  • If you have chosen the non-refundable rate with 100% prepayment, there will be no refund in the event of cancellation.

Smoke-free Kinderhotel Ramsi

For the benefit of the children, smoking is not permitted anywhere in the grounds of Familienhotel Ramsi. Ashtrays are available on the balconies or terraces of the suites or rooms where smoking is allowed. Please be considerate of the other guests who live next to or above you.

Additional information about rooms and suites

The furniture and the room arrangement are as shown in the layout sketches and pictures, but may be different in the suite or room types Ladybird, Flipp, Butterfly and Shrew. The Shrew family suite on the3rd floor and the suites/rooms in Sunshine building are easily accessible via a staircase (without lift). All children’s rooms have black-out curtains!

Note regarding moving rooms: When booking online it may be necessary for you to move from one room to another room of the same category during your stay (although it happens very rarely). We ask for your understanding as this cannot be accounted for in online bookings. We will inform you in case of need.

Check-in and Check-out

Your room will be ready for you from 4:00 PM, well-ventilated, cleaned, and disinfected. If you arrive after 7:00 PM, please let us know briefly. On the day of departure, we ask you to vacate the room by 10:00 AM.

The culinary provisions included in the package start with an afternoon snack on the day of arrival and end with breakfast on the day of departure. If you wish to enjoy the lunch on the day of arrival or departure, you can book it for an additional charge and can use the entire Ramsi infrastructure.

Ramsi-Hundeetikette

Dogs are only allowed in the room types Butterfly, Flipp, Sunshine and Tiny house. Please do not take your dog into the restaurant area (dining rooms). Outdoors, your four-legged friend must be kept on a leash.

Cost per dog: € 20.00/day (without food)

You can find our dog rules here

Payment of the hotel bill

On site you can pay in cash, with a Maestro bank card or with credit cards (Visa, Mastercard).  Security restrictions and limits may sometimes cause bank card and credit card withdrawals up from a certain amount to be rejected. We recommend therefore that you transfer the remaining bulk amount for your booking into our account (Ramsi GmbH) short before your arrival.

IBAN: AT63 3936 4000 0193 1617, BIC: RZKTAT2K364 (Raiffeisenbank Karnische Region)